BaySync connects booking, dispatch, repair progress, parts, approvals, and customer commitments — so every team knows what should happen next, why it matters, and whether it improved the day.
The 7am plan is fiction by 9:15. What separates a good day from a bad one isn't the plan — it's how deliberately the department responds each time the day moves.
BaySync turns each change in shop conditions into a card: what changed, why it matters, and the recommended next action — ranked, owned, and cleared by a person.
Five commitments the system holds all day, for every role on the drive.
Appointments are booked against real technician capacity and published schedules — not an advisor calendar and hope.
Every dispatch decision is scored, explained, and either auto-assigned above a threshold or handed to the manager with the reasoning attached.
Ready-by times recalculate when real events change the day, so the team relays truth instead of the morning's guess.
Approvals, parts arrivals, and reassignments stay visible until a person acts on them. Nothing clears itself.
Actual completion times, signed rechecks, and captured follow-ups measure whether today was better than yesterday.
BaySync's engines are rule-based and explainable — you can always see why a recommendation was made, and a person always has the final word.
Every dispatchable repair order is scored against every available technician — weighing each tech's measured efficiency on that operation, remaining capacity, and quality history. Hard rules run first: skill and certification, the published roster, today's attendance sheet, PTO, parts status, bay limits, and lane policy. Auto-assignment only happens above a configured score threshold; everything else waits for the manager, with the full score breakdown shown. Every override is logged with who and why.
Ready-by times recalculate when something real happens: an approval, a parts arrival, an hours change, reduced scope, verified blocked time, or a technician's queue growing. The original promise is frozen as the baseline, so accuracy is always measured against what the customer was first told. A learned padding model exists — and stays off until it's reviewed against real data.
Special orders are tracked from request to received. When the last part lands, the repair order routes back to the technician who diagnosed it — or round-robins within the skill if they're unavailable. No-show appointment slots trigger recovery offers with expiry windows and a strike limit.
Per-operation efficiency is measured from actual clock time, and no technician is scored on an operation until there's a minimum sample behind the number. Comebacks count only from manager-signed recheck reports — never from hearsay. Manager adjustments are separate dials that never rewrite the measured record.
Estimate decisions land in an inbox until a person acknowledges them. Declined work becomes a follow-up list that de-duplicates repeat quotes and clears itself when the customer later approves the same work. Next visits get proposed before the vehicle leaves the lane.
BaySync ships a measurement framework, not invented benchmarks. Every number in the product shows its source and freshness — and until a measure is trustworthy, it's labeled that way instead of estimated.
We publish no performance statistics on this page on purpose: BaySync is measuring its first store now, and we'd rather show you your own numbers than someone else's.
Today BaySync runs on CDK through a certified Fortellis integration, alongside the Xtime workflows your team already uses. Other DMS platforms are on the roadmap — we don't claim them until they're real.
A certified Fortellis integration reads appointments, repair orders, op codes, parts sales, customers, and service history from CDK at our pilot store. Read-only, on an hourly business-window schedule.
BaySync mirrors what your team already records in Xtime Inspect — stages, tech stories, inspections, and customer decisions — into the shared operating picture. One direction: into BaySync.
DMS writeback exists in the codebase and is disabled behind multiple independent gates. It stays off until the write API is live, field mapping is dealer-approved, and the confirm flow is proven. Nothing writes to your DMS today.
Every SMS and email path ships behind a hard kill switch, and suppressed sends are recorded so you can audit what would have gone out. Nothing reaches a customer until your go-live cutover throws the switch.
Eight staff roles, each seeing only its own surface. Dispatches, overrides, estimate changes, and notification attempts are logged with the actor and the reason.
BaySync is running a hardened single-store pilot right now. We'll tell you exactly what's live, what's gated, and what's still being built — this page was written from that audit.
See how BaySync can connect the decisions, commitments, and results across your service department. We respond to every request within one business day.